Opal comes with a 1 year manufacturers warranty, starting from the day the product is purchased.
This warranty only applies to products purchased and used in private households (non-commercial). The warranty is void in commercial use. The warranty is void in the event of misuse, negligence, failure to follow Opal's instructions and by modification or unauthorised repair of the product.
This warranty covers manufacturing defects or defects that occur during the warranty period. The warranty does not apply to use of incorrect electrical voltage, normal wear and tear, incorrect use, or lack of maintenance, such as:
- Ensuring the ejection of the pod immediately after each brew cycle
- Product overload
- Scale build up; descaling must be carried out in accordance with the instructions for use